Returns, Refunds & Exchanges
At Michael Roberts, we pride ourselves on the time, care, and attention we dedicate to every client. Our aim is to ensure you feel completely confident and never rushed when choosing your hair piece.
Due to the highly personal and bespoke nature of our wigs, and for essential hygiene reasons, please read the following policy carefully.
Refund Policy
Due to the bespoke nature of our wigs and strict hygiene regulations, we are unable to offer returns or refunds on any items once they have left the salon. This policy applies to all wigs, including synthetic, high heat fibre, and human hair wigs.
Exchanges
Unfortunately, we are unable to offer exchanges on any wig once it has been taken off-site.
Faulty Items
In the unlikely event that you believe your item is faulty, please contact us immediately. All wigs carry a one-month guarantee from the date of purchase, covering genuine manufacturing or product faults only.
Please note:
The guarantee does not cover issues relating to fit, colour, style, or length.
These details are thoroughly discussed and agreed upon during your consultation prior to purchase.
We’re Here to Help
We understand that wearing hair for the first time can feel daunting. That’s why we ensure every client is given all the time and support they need, so you leave feeling completely happy and confident with your choice.
If you have any questions or require product support after your purchase, our team is always here to assist you.
Contact Us
Shop: 01702 341791
WhatsApp: 07961 722674