FAQs

If you have any questions about our wigs or appointment process, you may find the answer below. If you would prefer to speak to us directly, please call 01702 341791 and a member of our team will be happy to help.

  • Yes. We have many years of experience supporting clients going through chemotherapy treatment. We understand this is an emotional and sensitive time, and our appointments are completely private, unhurried, and compassionate. We will help you find a wig that matches your natural style as closely as possible, so you can feel like yourself throughout your treatment. Many clients choose to visit us before their treatment begins so they can match their current hair colour and style.

  • Appointments are booked by phone on 01702 341791. If you contact us outside opening hours, you can email your phone number and we will call you back when we reopen.

  • We operate an appointment-only service to ensure every client receives private, dedicated time. Please call us to arrange a suitable appointment before visiting.

  • Before your visit, we discuss your preferred style and colour and send confirmation details, including directions and parking information. During your appointment you will have a private one-to-one consultation in your own fitting area, where you can try different wigs and receive personalised advice.

  • We specialise exclusively in ready-to-wear wigs and do not supply hairpieces, extensions or toppers. Our focus allows us to offer expert guidance and one of the largest in-stock wig selections in the area.

  • You are welcome to bring up to two guests to your appointment. Our premises are spacious and designed to provide a comfortable experience for you and your companions.

  • Yes. We have step-free access, ramps throughout the store and an accessible toilet for wheelchair users and mobility scooters.

  • The best choice depends on your lifestyle, preferences and maintenance needs. During your consultation we explain the differences and help you choose the most suitable option.

  • We are open Tuesday to Saturday, 10:00am to 4:00pm, by appointment only.

  • Appointments are £45 and include a private consultation with a specialist. This fee is redeemable against a wig purchased on the same day.

  • We stock an extensive range of ready-to-wear wigs across three main types: synthetic wigs, high heat fibre wigs, and human hair wigs. Synthetic wigs are low-maintenance and hold their style well. High heat fibre wigs offer more styling flexibility and can be used with heated tools. Human hair wigs look and feel the most natural and can be styled just like your own hair. During your consultation we will explain the differences in detail and help you find the right option for your lifestyle, budget, and preferences. We have over 400 wigs on display and thousands in stock.

  • Caring for your wig correctly will keep it looking its best and extend its life. At the end of your appointment we will give you personalised aftercare advice for the specific wig you have chosen. We have also produced a series of aftercare tutorial videos which you can find on our Aftercare Tutorials page. If you have any questions after your visit, you are always welcome to call us on 01702 341791.

  • We are not currently registered as an NHS wig supplier, so we are unable to accept NHS wig vouchers directly. However, many of our clients find that the range, quality, and personalised service we offer represents excellent value compared to NHS-supplied options. If you are unsure about your entitlements, we recommend speaking to your hospital or oncology team before your appointment with us.

  • We are located at 9 Queens Road, Southend-on-Sea, Essex, SS1 1LT. When you book your appointment we will send you a confirmation message that includes full directions and details of the best places to park nearby. If you need directions in advance, please don't hesitate to call us on 01702 341791 and we'll be happy to help.

Ready to book?

Call 01702 341791 or visit our appointments page

Read out Customer Reviews

Five yellow stars in a row against a black background.